Overseas Tourist Limited Warranty Information
Product CategoryAll Consumer Products (except Accessories) |
Standard Warranty Period1 year |
Terms and Conditions |
Tourist Limited Warranty is not applicable to:
• B&P Products
• VAIO, CLIE and Sony Tablet
• All Playstation Products
• TV LED TV, LCD TV, HD TV, 4K TV, Plasma TV
• Computer Monitors (LCD/CRT)
• Home Audio & Video Products (e.g. DVD players, VHS players, Blu-ray player) except Portable DVD player
• All Storage Media, e.g. Memory Stick, MicroVault, PhotoVault, Hard Disk Photo Storage
• All Accessories (except D-SLR lenses, DSLR/ILCE flash, DSLR/ILCE lens adaptors)
• Mobile Phones
• AIBO
• LCD Projector
• All Car Audio with Bluetooth function
• SACD player
• Portable Battery Charger
• Portable Wireless Server
• Smart B Trainer
• Smart Tennis Sensor
• Portable Audio Amplifier (PHA)
• Portable Projector (RME category)
• Turntable (PS-HX500)
• Portable High-Resolution Audio Recorder (PCM-D100)
• Walkman NW-WM1AM2, NW-WM1ZM2
• ILME-FX3/FX6/FX30
• Pro Audio (e.g. MDR-MV1)
Who can issue a TLW (Tourist Limited Warranty)
The TLW can be issued by any participating retailer at the time you purchase your Sony product. Please note, you will not be issued a TLW automatically, you will have to request one at the time of purchase. The TLW is available at retail stores within Singapore, offering Duty Free, (or GST free) purchasing of Sony products within the TLW program.
Please ensure that the following details are completed by the dealer upon receiving the TLW card:
- Model name
- Serial number
- Purchase date
- Dealer’s stamp
How to claim TLW
If while overseas you require a warranty repair on a product covered by TLW and you are located in one of the approved countries within the one year manufacturer warranty period. Simply contact the nearest Sony Authorised Service Centre and make arrangements for your product to be repaired using the TLW program. Bring along your TLW card and original purchase receipt when you send in your products for repair.
Other issues to be aware of
If you're purchasing electronics product with the intention of using them overseas, please ensure that the following functionalities are compliant in your country of residence:
- AC voltage
- Radio tuner coverage
- Wireless products regulation
- Safety regulations or requirements
Sony Service Centres
The service is offered in the countries/areas listed below. For finding your nearest Sony's Authorized Service Facility or finding product support information, please access the website or call the contact number listed in your country/area.
Africa
|
South Africa |
Asia
|
Singapore |
Malaysia |
Hong Kong |
|
Korea |
Philippines | Indonesia PT. Sony Indonesia Phone: 62-(area code)-500-323 https://www.sony.co.id |
| Thailand Sony Thai Co. Ltd. Phone: 662-715-6100 https://www.sony.co.th | Taiwan Sony Taiwan Ltd. Phone: 886-2-7714-0021 https://service.sony.com.tw |
India |
Europe
|
Belgium |
Switzerland |
Germany |
|
Portugal |
Austria |
Greece |
|
Italy |
Norway |
The Netherlands |
|
Denmark |
Spain | France Sony France S.A. Service Relations Consommateurs 75831 Paris Cedex 17 Phone: 09.69.32.27.27 |
|
Russia |
Ukraine |
Sweden |
| Finland Sony Suomi Branch of Sony Nordic a/s Itsehallintotie 3 02600 Espoo Phone: 0207 421 200 | United Kingdom Sony United Kingdom Ltd Jays Close, Viables Basingstoke Hants RG22 4SB Phone: 0844 8466 555 |
(Information Only - Not a Repair Facility)
For European countries not listed above, please contact:
Sony Europe (Belgium) N.V.
Customer Information Centre
The Corporate Village
Da Vincilaan 7 - D1
1935 Zaventem
Belgium
Japan
To receive the warranty services, the defective product has be to delivered to dealers you purchased the product at or to the following Sony Service Stations.
|
Tokyo |
Osaka |
Okinawa |
Latin America
|
Puerto Rico |
Chile | |
|
For more information on Service Network in Central America, Ecuador and Venezuela, please contact: | ||
|
Panama |
Costa Rica |
Euador |
|
El Salvador |
Guatemala | Mexico Sony Comercio de Mexico S.A. de C.V Customer Information Center Phone: 5002-9819 (From Mexico City) Phone: 01-800-759-7669 (Toll free number from other cities) https://www.sony.com.mx/ View Servicio y Soporte "Soporte en Línea, Contact Center y Servicio Técnico" E-mail: mexico@info.sony-latin.com |
|
Honduras |
Nicaragua |
Venezuela |
Middle East
|
U.A.E |
Qatar |
Bahrain |
|
Lebanon |
Tunisia |
For more information on Service Network in the Middle East Region, please email us at: SonyCustomercare.MEA@ap.sony.com.
North America
|
U.S.A Sony Customer Experience Center |
Canada |
Oceania
|
Australia |
New Zealand |
(Information Only - Not a Repair Facility)
For Asian, Oceania, African or Middle Eastern countries not listed above, please email Us at: https://www.sony-asia.com/support
*If you wish to convert it to Singapore Domestic Warranty, please call Customer Information Centre: (+65) 6544 8600
Operating hours: 9am to 6pm (Mon to Fri, except public holidays) or Contact Us
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