Service Charges
NOTE: There will be additional charges for the following:
| Cancellation/ No Fault Found for Out of Warranty Repairs Only |
|
|---|---|
| Corroded Sets for both In and Out of Warranty Repairs |
|
| Dismantled / Modified Sets for both In and Out of Warranty Repairs |
|
| Products not purchased from SG Authorised Dealer/ Overseas set |
|
All charges are excluding GST.
For Audio: Each component will be charged separately.
Service Warranty is reclaimable, except replacement of new parts, within 3 months from first date of collection if same defect occurs.
For other service and repair related enquiries for consumer products (exclude PlayStation) in Singapore, please use WhatsApp to chat with us.
WhatsApp (Message)
Hours of operation: Mon to Fri, 1000hrs - 1700hrs (except Public Holidays)
Consumer Product - Service Charges
| Product Category | Type | Rate | Other Charges |
|---|---|---|---|
| Television | 26" and below | $ 80 | $ 35 transportation fee |
| 30" to 39" | $ 100 | ||
| 40" to 54" | $ 120 | ||
| 55" to 59" | $ 150 | ||
| 60" to 79" | $ 180 | ||
| 80" and above | $ 250 | ||
| Home Audio Video | Home Theatre System | $ 120 |
$ 30 transport two way |
| BD Player / DVD Recorder | $ 80 | ||
| Hi-Fi System | $ 65 | ||
| Amplifier / SACD Player | $ 250 | ||
| Digital Imaging | Cyber-shot (DSC) | $ 60 | |
| Handycam (HDR, DCR) | $ 80 | ||
| DI Accessories (e.g. Flash, LAEA mount, Marine Pack) | $ 80 | ||
| Alpha APS-C Sensor (ILC, SLT, NEX) | $ 80 | ||
| Semi-pro Cyber-shot (RX1 series) | $ 150 | ||
| Alpha Full Frame Sensor (ILCE-7 series) | $ 120 | ||
| Alpha Full Frame Sensor (ILCE-1, ILCE-9, SLT-A99, DSLR-A850/A900) | $ 150 | ||
| Cinema Line Camera/Camcorder (FX series) | $ 200 | ||
| Lens - Sony | $ 80 | ||
| Lens - G or Carl Zeiss | $ 150 | ||
| Lens - Super Telephoto GM (SEL400F28, SEL600F40) | $ 250++ | ||
| ++ price may vary depending on symptom/faults | |||
| Portable Audio | Walkman / ICD recorder / Transistor Radio | $ 40 | |
| Headphone / Earphone | $ 40 | ||
| Truly Wireless (WF-1000XM3/XM4 & Link Buds WF-L900/LS900 models): Regarding replacement of earbuds and charging case for above models, please refer to this FAQ. | |||
| Car Audio | Player only | $ 50 | |
| In Car Visual | $ 60 | ||
| Mobile Phone | Xperia repair | $ 80 | |
| Xperia software update / Reset | $ 50 | ||
Service Hotline: 6544 8600
Operating hours: 9am to 6pm (Mon to Fri, except public holidays)
Best time to call: 3pm to 5pm
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