About this download

Previous Benefits and Improvements

The following benefits and improvements are also included in this update.

• Makes the Eye AF feature compatible with animals when recording a movie
• Fixes an issue where the Touch Shutter may not work
• Improves the operational stability of the camera

File Info

• Name: Update_ZVE10V201.exe
• Version: 2.01
• Size: 338 MB (354 975 744 bytes)
• Release Date: 05-09-2024

Preparation

Check the system software version

Follow the instructions below to check the system software version.

1. Select Menu → Setup5 → Version.
2. The system software version will be displayed.
   

Notes:

• If the system software version is Ver. 2.00 or earlier, the update is required.
• If the Date/Time setting screen appears when you turn on your camera, be sure to set the date or time to the correct values.

System Requirements

Operating Systems

The latest version of the system software update is compatible with the following versions of Microsoft Windows:

• Windows 11
• Windows 10

Computer Hardware

This system software update requires the following hardware:

• Intel-based PCs or AMD-based PCs (ARM-based PCs are not supported)
• Hard drive space: 600 MB or more
• RAM: 600 MB or more

Note: Please close all other application software before updating the system software.

Other Hardware

• Power source for the camera: Use a fully charged rechargeable battery pack (NP-FW50).
  Note: The update can only be performed when the battery power level is (three bars) or more. We recommend that you use a fully charged battery.
• USB cable supplied with the camera.
  Note: Update functionality is not guaranteed with any other USB cable.

Download & Install

Important Notice

• Close all other application software before updating the system software.
• Use a fully charged rechargeable battery pack (NP-FW50).
• Do not remove the battery during the update as the sudden loss of power may cause the camera to stop working.
• Remove the memory card from the camera before starting the update process.
• The system software update will take approximately 10 minutes. Do not let your computer go into Sleep mode during this time.
  Note: If the computer does go into Sleep mode and the update is interrupted, the entire update process will need to be restarted.
• Do not connect the camera to other devices except your computer. Do not connect the camera and computer at this point.
• Make sure your computer is connected to the Internet.
• Follow the instructions in the System Software Updater window:
  1. On the camera, select Menu → Setup3 → USB Connection.
  2. Check if Mass Storage has been selected. If a mode other than Mass Storage is selected, select Mass Storage.
  

How to download the Updater:

1. Click the Download button above.
2. After reading the disclaimer, click Download.
3. The Update_ZVE10V201.exe file will start downloading.
   File Size: 338 MB (354 975 744 bytes).
4. Save the file to the desktop of your computer (recommended).
   Note: With the standard settings of Microsoft Edge, the update file will be saved in your Downloads folder. Click the Desktop tile from the Start screen and use File Explorer to find the downloaded file in the Downloads folder.

Step 1: Start the Updater

1. Close all programs currently running on your computer.
2. Double-click the Update_ZVE10V201.exe file that you downloaded. Do not connect the camera to the computer at this point.
3. The System Software Updater will start.
   
4. Turn on the camera and connect it to the computer using the supplied USB cable. USB Mode will appear on the LCD screen of the camera.
5. Click Next. The current version number and updated version number will appear on the lower left side of the screen.
   IMPORTANT: Never turn off the camera or disconnect the USB cable while updating.
   Note: If the computer cannot find the device, the message Could not find the camera for this update will display on the computer screen. Please try the following:
   • Disconnect the USB cable and reconnect it.
   • If the computer has multiple USB terminals, try another terminal.
6. After confirming that the current software version is Ver. 2.00 or earlier, click Next. If the current system software version is Ver. 2.01, the update is not required. In this case, follow the steps below:
   1. Disconnect the camera from the computer.
   2. Click Finish.
   3. Turn off the camera.
   4. Remove the battery pack.
   5. Reinsert the battery pack.
   6. Turn the camera back on.
   • The update is required
     
   • The update is not required
     
7. The camera will reset automatically.
   
8. Start the update. After automatically resetting the camera, the update will begin and a progress bar will appear. The update will take approximately 10 minutes to complete.
   IMPORTANT: Never turn off the camera or disconnect the USB cable while updating.
   
9. When the update is completed, the camera will automatically restart. When the LCD screen appears again, click Finish and disconnect the USB cable.
   
   Note: After restarting, a data recovery warning may be displayed. This is normal. Please wait until this warning disappears.
   

Step 2: Confirm the system software version of your camera

1. Select Menu → Setup5 → Version.
2. The system software version will be displayed.
   

Questions & Answers

What should I do if the camera screen remains black after performing the software update?

If the camera screen remains black for more than 10 minutes, follow these steps to troubleshoot the issue:

1. Disconnect the USB cable from the computer.
2. Remove the battery and AC adapter from the camera, leave them disconnected for a few minutes, then insert the battery again or reconnect the AC adapter.
3. Restart the computer.
4. Turn on the camera and perform the installation process again.