Article ID : 00114817 / Last Modified : 25/06/2018Print

The Bluetooth remote stopped working after updating its firmware.

    The Touchpad Remote Control stopped working after performing its software update.

    Try one of the following.

    1. Use the Infrared remote to turn Bluetooth Off/On from the Bluetooth settings.
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Bluetooth settings in the NETWORK & ACCESSORIES category.
      4. Select Bluetooth.
      5. Select Off and turn it On again.
    2. Unplug the power cord (mains lead) for the TV, then plug it back in.