When the Sound Bar is connected to the TV, the sound of other connected devices (Blu-ray Disc™ player, Gaming console etc.) is delayed.

When there is a sound delay from the Sound Bar when connected to another device and to your TV, try these troubleshooting steps depending on your connected device.

Table of Contents

• The sound from a movie or TV broadcast is heard later than the video when a Blu-ray Disc player or Set-Top Box is connected to the TV.
• Sound from the Sound Bar is delayed when a Gaming console (such as a PlayStation®5 or PS4) is connected to the TV
• Additional troubleshooting

The sound from a movie or TV broadcast is heard later than the video when a Blu-ray Disc player or Set-Top Box is connected to the TV.

Set the A/V Sync function on your TV to Auto or ON:

Note: A/V sync is a function that adjusts the output timing in order to suppress the gap between the video and sound from the audio device connected to the TV.

1. Open the Settings screen. How to access the Settings
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. The following step will depend on your TV menu options:
   • Select Display & Sound → Audio output → Audio system settings → A/V sync → Auto or ON.
   • Select Display & Sound → Audio output → A/V sync → Auto or ON.
   • Select Sound → A/V sync → Auto or ON.

If these steps did not resolve the issue, try another connection method.

Sound from the Sound Bar is delayed when a gaming console (such as a PS5™ or PS4) is connected to the TV

Set the A/V Sync function on your TV to Auto or OFF:

1. Open the Settings screen. How to access the Settings
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. The following step will depend on your TV menu options:
   • Select Display & Sound → Audio output → Audio system settings → A/V sync → Off.
   • Select Display & Sound → Audio output → A/V sync → Off.
   • Select Sound → A/V sync → Auto or Off.

Additional troubleshooting

If your Sound Bar has an HDMI input terminal, you can also connect an external input device (such as a Blu-ray Disc player or gaming console) directly to the Sound Bar instead of your TV, which may improve sound delay issues. For details, refer to the article Connecting BRAVIA to an external device via the soundbar using HDMI (ARC / eARC) cables.