Sony SupportWH-1000XM3

Article ID : 00349227 / Last Modified : 22/11/2024Print

The Noise Canceling effect is weak or not working (LinkBuds Fit)

    Follow these steps to troubleshoot this issue:

    Before you start

    If the issue only occurs during a phone call, refer to the Noise canceling doesn't work, or white noise is heard during a call on the headphones. article.

    Solution

    1. Activate the Noise Canceling function.

      While wearing the headphones, press the Left side button or the area near your ear twice to turn on the Noise Canceling function. You will hear a notification sound from both units (or from the left unit when only the left unit is worn) at the same time.
      Note: In the default setting, you can switch between the Noise Canceling and Ambient Sound function by pressing the L side button.

      Hint: You can view a video on how to use the Noise Canceling function.

      Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

      The Noise Canceling function works
      The issue was caused because the Noise Canceling function was Off.
      The Noise Canceling function does not work
      Go to the next troubleshooting step.

    2. Change the headphones settings using the Sony | Sound Connect app.

      When the Adaptive Sound Control is set to On, the headphones detect your action (running, walking, etc.) and automatically switches the settings of the Noise Canceling function to Ambient Sound Control. To make maximum use of the Noise Canceling function, follow these steps to set the Adaptive Sound Control to off, and adjust the Noise Canceling or Ambient Sound Control manually.
      Note: If the Adaptive Sound Control is set to On, the Noise Canceling is adjusted and Adaptive Sound Control is activated according to your action.

      1. Turn off the Adaptive Sound Control.
        1. Connect the headphones and smartphone via Bluetooth, and then launch the Sony | Sound Connect app.
        2. In the My Device tab, check the Adaptive Sound Control status. If the status shows other than Off (Staying, Walking, etc.), select right arrow on the right side of the Adaptive Sound Control menu.
        3. Turn off the Adaptive Sound Control.
      2. In the My Device tab, select Device settings → Sound tab, and select Ambient Sound Control to adjust the setting. Tap the down arrow on the right side of the Ambient Sound Control menu, and select Noise Canceling.
      The Noise Canceling function works
      The issue was caused by the headphones settings.
      The Noise Canceling function does not work
      Go to the next troubleshooting step.

    3. Fit the headphones to your ears firmly.

      If the earbuds do not fit your ears, the noise canceling function may be significantly affected. To maintain the quality, consider these factors:

      • Make sure that headphones are worn properly
      • Select the earbuds that best fit your ears. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Sound Connect app
      • Make sure that the headphones' microphone and your ear are not in contact with each other.

      For details, refer to How to wear the headphones properly and select most suitable earbud tips article.

      The Noise Canceling function works
      The size or fitting conditions may have affected the Noise Canceling function.
      The Noise Canceling function does not work
      Go to the next troubleshooting step.

    4. Reset the headphones.

      Refer to the How to reset or initialize the LinkBuds Fit article or view the How to reset video below:

      Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

      If your headphones model does not appear in the device list of the playback device, turn off the Bluetooth setting in the device and turn it on again, or leave the Bluetooth setting once and return to try the connection again.

      The Noise Canceling function works
      The issue may be caused by a temporary malfunction of the headphones.
      The Noise Canceling function does not work
      Go to the next troubleshooting step.
    5. Initialise the headphones.

      Initialisation returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

      Refer to the How to reset or initialize the LinkBuds Fit article or view the How to initialize video below:

      Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

      The Noise Canceling function works
      The issue may be caused by a temporary malfunction of the headphones.
      The Noise Canceling function does not work
      The Noise Canceling function is most effective for low frequency (bass) noise, such noise made by vehicles or air conditioning, but not all sounds can be completely canceled. Try other conditions to test the effectiveness of the Noise Canceling function.

    Go to the Headphones Troubleshooting Guide