3.6 based on 74 customer reviews
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Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great picture, poor sound quality
KD65X75K 06 January 2023 by MiguelQc (USA) Verified Purchaser Verified
As usual (I've been having SONY tv sets for more than 30 years), the picture quality is the best in the world. But the sound quality is always bad. Not even good, acceptable, maybe. I mean, for such a big tv set, 2X10 watts is ridiculous. Of course, I added a soundbar, which I had with my previous 43 inches tv set, but still... But for the rest, this is a great tv set. Maybe I don't need to go out to movie theaters anymore with this. The only reason I gave 4 stars instead of 5, is because of poor sound quality from the tv set itself.
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Great Picture Quality with Some Flaws
139 cm (55") 17 July 2022 by CK Gan (Singapore) Verified Purchaser Verified
Been using Sony TV for the past years due to their superb quality and recently bought the 55 X75K as a replacement TV as the former Sony TV had flickering images after just 4 years of usage. The picture quality and colour is fantastic but this new model has some flaws: 1. Sound quality is enhanced but is soft 2. There are black patches at the 4 corners of the TV. Clearly visible when the screen has full colour background. Checked with Sony support and they said this is due to this model using Direct Backlight hence there is darker corners, not product failure.
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75 Customer Reviews
Avoid like the Plague
139 cm (55") 29 May 2024 by changepas39 (USA) Verified Purchaser Verified
If you want an expensive product that will fail in less than 1 year, be sure to buy this one because Sony will offer the option to buy a new one instead of replacing it. So just don't buy this one.
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Hi changepas39,
This is not the experience that we want you to have. This isn't normally the case with the X75K. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
App can't be loaded
KD55X75K 07 July 2023 by JmTO (USA) Verified Purchaser Verified
We bought this TV because we have always liked Sony products, but the main reason we wanted to be able to use the apps was to go directly to the JW LIBRARY app. This TV won't let us load this app which is very disappointing to us.
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Hi JmTO,
We're sorry you've been running into difficulty. Your apps may not install or update from the Google Play store for various reasons. A service provider doesn't always have an app on the market. It's possible that your favorite smartphone app doesn't have an equivalent (yet) on Google TV or Android TV. Google has an online list of available Android TV apps. Your location (country, territory) also matters. Some apps are only available in a certain country. However, these apps might one day become available in more countries if the app provider decides to expand their support. Yes, it's a complicated patchwork out there. When in doubt, it's always best to contact the service provider and check their website for supported countries and information.
Note:
• You can only install apps that are compatible with TVs. They may differ from apps for smartphones/tablets.
• An Internet connection and Google account are required to install apps from the Google Play Store.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00279172
As a suggestion, make sure you check if the issue is resolved after each step you perform on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00279172
You can also use the built-in Chromecast feature to cast the content from the JW LIBRARY app on your mobile device to the TV. If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
This TV is really annoying
KD55X75K 02 July 2023 by Jim4752 (USA) Verified Purchaser Verified
I have had this TV for 9 months and it has acted crazy since I have had it. It changes channels all by itself when connected to an antenna. It also goes crazy and turns the sound off then the screen goes blank and finally it shuts itself off. I does this randomly at least once a day if not a few times a day. The only way to get it to work again is to take the power away and then restore it.
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Hi Jim4752,
We regret to hear that you are having issues with your Sony BRAVIA 4K TV. This is definitely not the customer experience we want you to have. Please ensure that your TV is up-to-date to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. Please check the supplied remote for any stuck buttons. To further isolate the power issue, you can follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00114471.
Feel free to test the TV again and verify if these resolve the issues. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Nice picture
KD65X75K 18 February 2023 by PatRN (USA) Verified Purchaser Verified
I have had this TV for less than a month and have found it to be the most frustrating TV I've had to date. I am very comfortable with WIFI and smart TV set-up and use. My two issues with this TV are the black vertical line that is there every time I turn on the TV and the recurring loss of the WIFI signal. I have never had to reset my router for my TV to work, as my other TVs have no connection issues. In less than a month, I have re-set the TV to factory settings and re-set the router four-five times. I have done much internet searching about this issue with this TV and found that both the "black line" and dropped connection is a common problem. I am most frustrated as I bought this TV based on the Sony name and the advice of the sales person at Best Buy. How I wish I had gone with my first inclination to buy a Best Buy Insignia which has never failed me.
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Hi PatRN,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you're experiencing vertical or horizontal lines on the screen, follow the troubleshooting steps provided in this article.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/articles/00032635
This article helps with some of the more common reasons network issues occur with your television.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/articles/00151038
We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/articles/00119543
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Plain boring
KD65X75K 17 February 2023 by Geomin16 (USA) Verified Purchaser Verified
It has nothing new just the same old I just bought it and it feel old already
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Hi Geomin16,
We're sorry to hear about your issue with this TV. We apologize for any inconvenience. Our powerful processor on this Sony BRAVIA 4K TV uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD65X75K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
excellent product
KD55X75K 22 January 2023 by bobtheman (USA) Verified Purchaser Verified
Very happy with my purchase.Picture and color excellent.
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Hi bobtheman,
We appreciate the positive feedback and we're glad to hear that you're happy with the picture and color quality of the TV. The BRAVIA X75K has the 4K Processor X1, a powerful processor uses advanced algorithms to cut noise and boost detail. You will also see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1. You can also enjoy smooth and sharp details even in fast-moving sequences with Motionflow XR. Thank you for choosing Sony!
-David
Great picture, poor sound quality
KD65X75K 06 January 2023 by MiguelQc (USA) Verified Purchaser Verified
As usual (I've been having SONY tv sets for more than 30 years), the picture quality is the best in the world. But the sound quality is always bad. Not even good, acceptable, maybe. I mean, for such a big tv set, 2X10 watts is ridiculous. Of course, I added a soundbar, which I had with my previous 43 inches tv set, but still... But for the rest, this is a great tv set. Maybe I don't need to go out to movie theaters anymore with this. The only reason I gave 4 stars instead of 5, is because of poor sound quality from the tv set itself.
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Hi MiguelQc,
We're sorry to hear that you're having issue with the sound quality of this TV. We apologize for any inconvenience. You can configure various settings related to the TV’s sound such as sound quality and sound mode. You can also display [Sound adjustments] by pressing the (Quick Settings) button while watching TV, then selecting [Sound settings].
See glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Images filmed in 2K and even HD are upscaled close to 4K levels of detail by 4K X-Reality™ PRO using a unique 4K database.
Clear Phase technology analyzes physical speaker response and compares it to the original audio signal, across a range of frequencies. This data is used to cancel out any peaks or dips in the speaker’s natural response to give pure, natural audio with smooth, even reproduction of all frequencies.
If you are unable to resolve your concern, please chat the below information to Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X75K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Best bang for your dollar!
KD65X75K 29 December 2022 by Big DaddySC79 (USA) Verified Purchaser Verified
I wasn't in the market for a new TV and my wife bought me a new TV for Christmas '22. This TV is feature rich! It came with all the apps I currently used, plus Apple TV and the Apple Screen Mirroring to cast to TV. Super fast on the Android features and guides. I didn't have the Google feature on my old Sony Bravia TV, and now I can tell it to open Pandora or Spotify and play music throught the ARC to receiver audio... awesome! Easy set up with my email and pretty much signed into almost everything. On others, opened the app with corresponding TV app and got connected with a code. Like I said, easy set up. I am sure that the KD-65X80k and higher are better graphics, but for the price of what wife paid for, this is all that I needed. One hundred times better than my high end Bravia I bought in 2016... seriously! Highly recommend this product for those who are not wanting to pay a lot, but get a lot!
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Hi Big DaddySC79,
Very nice! We're glad to hear that you like the smart features of the TV. The BRAVIA X75K has the 4K Processor X1, a powerful processor uses advanced algorithms to cut noise and boost detail. You will also see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1. You can also enjoy smooth and sharp details even in fast-moving sequences with Motionflow XR. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Great features
KD65X75K 15 December 2022 by None Oh no (USA) Verified Purchaser Verified
I liked the features. I did not give five stars because for some reason it freezes looking for the network connections. But other 2 are working fine whine my new one is doing that. Also, the Google TV works more slowly than the FireStick and the RokuStick.
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Hi None Oh no, thanks for choosing and purchasing our product. We're glad you like the features of the x75k. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/articles/00141896
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The BRAVIA X75K has the 4K Processor X1, a powerful processor uses advanced algorithms to cut noise and boost detail. You will also see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1. You can also enjoy smooth and sharp details even in fast-moving sequences with Motionflow XR. Thanks for choosing Sony. ~Earl
chrome can be installed and storage should be 32GB
KD55X75K 11 December 2022 by Amitssj (USA) Verified Purchaser Verified
can you try to add chrome application and also wireless settings am not able to DNS to block ads you youtube ads - can you make the wireless settings DNS settings to be enabled
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Hi Amitssj, Thank you for the feedback on your experience with your KD55X75K. Currently, Google Chrome is not available on this TV. But, you can download and install third-party apps that function as a web browser through the Google Play store. For more details on how to install apps to the TV, check out the following links:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-02_01.html
https://www.sony.com/electronics/support/articles/00121075
Also, there is no option to block Youtube ads since internet browser extensions are not available.
DNS can be manually set on this TV. Please refer to this link for more information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00017181
With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you for choosing Sony!
Regards,
Sam
Sony 65” HDR LED SMART TV.
KD65X75K 11 December 2022 by Jonesey0504 (USA) Verified Purchaser Verified
Great product and features. I am happy that I made the purchase.
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Hi Jonesey0504,
We're glad to hear that you're happy with your purchase. The BRAVIA X75K has the 4K Processor X1, a powerful processor uses advanced algorithms to cut noise and boost detail. You will also see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1. You can also enjoy smooth and sharp details even in fast-moving sequences with Motionflow XR. Thank you for choosing Sony!
Regards,
David