4.3 based on 660 customer reviews
130
52
23
44
Good
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Patricialma
WF-C500 17 October 2021 by Patricialma (United Kingdom)
I bought this product because I've got little ears and they fit perfectly I would prefer little bit more bass but apart from that they sound good
Good
Excellent
Excellent
Only lasted 2 months
WF-C500 02 March 2024 by FellowArcher777 (United Kingdom)
Nice sound but one earbud stopped working after a couple of months. The retailer website says Sony should deal with it but having worked through the Sony support website for some reason it concludes that I should contact the retailer. I am stuck in the middle. Disappointing really.
Good
Fair
Average
662 Customer Reviews
Not working
WF-C500 20 November 2024 by Jithin Joseph (United Kingdom)
I got it this product through klarna and after 2 months of use now right side bud is not working and there is no option for return or warranty period nothing
Excellent
Average
Fair
My WF-C500
WF-C500 28 October 2024 by Tomangerry (United Kingdom)
These ear buds are a high quality product, a great design, packed with features for taking and making calls and their sound quality is excellent. They connect perfectly via Bluetooth each time to my mobile, great value for their cost.
Excellent
Excellent
Excellent
Stopped working just out of the years warranty
WF-C500 24 October 2024 by BM27 (United Kingdom)
I bought these in October last year before I went on holiday. To get them to connect to your device you have to download a Sony app. After going through the faff of connecting them to my phone, initially I didn’t have any issues when just listening to music. When I tried to use them to make/ answer a call, the quality of the microphone is not good at all!! When you’re using them for calls the sound quality is very poor as it picks up the background noise so it makes it hard for the other person to hear you speaking. About 11 months into owning them the right ear stopped connecting when you took it out of the box so you would have to manually turn it on. It has now stopped connecting completely and doesn’t work so I am stuck with only one earphone. This is just out of warranty period and they have told me there is nothing they can do to help. Would not purchase again!!
Average
Average
Poor
Hi,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your WF-C500.
Regarding the microphone issue, you can get more information on how to troubleshoot this issue through these steps: https://cutt.ly/beFoEUJc
Also, about the right earbud connection issue, you can follow these troubleshooting steps:
- Resetting the headset: https://cutt.ly/8eFoAIC5
- Make sure that the headphones are running the latest software version: https://cutt.ly/JeFoS2j5
- Initializing the headset to restore factory settings: https://cutt.ly/ueFoDeUo
- Try to connect it to different devices.
If the issue remains, you can contact us with your case ID through these contacting information: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Broken product
WF-C500 09 October 2024 by Abi3 (United Kingdom)
I bought this a few months ago and about a month ago the left ear bud wouldn't produce any sound unless it's pressed at a certain angle, I hwve re initialised it and done all other trouble shooting ans it still doesn't work, and you cannot find a sony representative to help anywhere. Before the earbud malfunctioned I was very happy with tye product
Average
Excellent
Good
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing issues getting the sound on the left side of your WF-C500.
Could you try the below steps and test again:
- Ensure it is running on the latest software version: https://cutt.ly/xeAdEQzI
- Try the steps mentioned here: https://cutt.ly/HeAhbrtR
- Make sure to fit the headset to your ears: https://cutt.ly/NeAdZZ83
If the above steps didn't help, please contact us to advise further using the details here: https://cutt.ly/qeAhWSY2
Nihad @Sony Support UK
Broke within 3 months
WF-C500 08 October 2024 by AFineliner (United Kingdom)
I bought this product mid July. The sound quality is fine, but I could not get them to stay in my ears. I don't have this issue with other earphones, I think this may be due to the shape/weighting of these earphones. For two weeks now, one of the earphones refuses to connect and the other one refuses to stay in my ear. I enjoy going to the gym, and it is not unusually for the earphone to slip out mid-set. The sound quality is not bad at all, but for the price I paid, I would expect more longevity.
Average
Poor
Average
Hi,
Thank you for your feedback.
We are sorry to hear that you're facing difficulties with your WF-C500 slipping out of ear.
Check the instructions here to enjoy comfortable and fit wearing of the headset: https://cutt.ly/jeP4qaIA
Also, for the connection issue, try the following steps:
- Ensure that the headset has the latest software version: https://cutt.ly/QeP4iFB7
- Reset the headset: https://cutt.ly/LeP4oiB2
- Initialize the headset: https://cutt.ly/CeP4omiC
If you need any further assistance, please contact us using the details here: https://cutt.ly/JeP4q5Nu
Nihad @Sony Support UK
Exceptional quality
WF-C500 07 October 2024 by Dave1170 (United Kingdom)
Looked at all in this price range ,very happy with my purchase.
Excellent
Excellent
Excellent
Good controls
WF-C500 07 October 2024 by MH7821 (United Kingdom)
I bought these a couple weeks ago and I was excited but then I utha them mainly cause of the AI and the Assistant doesn’t even work properly
Good
Average
Good
Hey,
Thank you for your feedback.
We're sorry to hear about the Assistant issue that you're facing with your WF-C500.
Try to follow the steps below:
1- Resetting the headset: https://cutt.ly/gePVQ2Rm
2- Make sure that the headphones are running the latest software version: https://cutt.ly/JePVQWHo
3- Initializing the headset to restore factory settings: https://cutt.ly/FePVWq9q
Make sure that you are following the correct steps for voice assist function
(Google app): https://cutt.ly/xePVWJaQ
(Siri): https://cutt.ly/TePVW0rp
If you require any assistance, you can contact us using this link with more details about the issue: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Broke after 5 months
WF-C500 01 October 2024 by Smothdj10 (United Kingdom)
Left ear button broke after 5 months. Don’t telling me it has to go back to shop where I purchased. I live 200 miles from the shop. So £30 on Sony wasted.
Good
Poor
Excellent
Hey,
Thank you for your feedback.
We're sorry to hear that the left earbud button is not working.
You can try these steps to troubleshoot the issue with the button:
Resetting the headset: https://cutt.ly/6eORTMa6
Initializing the headset to restore factory settings: https://cutt.ly/FeORYIlG
If the issue remains, you can contact us using this link: https://cutt.ly/aeORms0B
Ahmed @Sony Support UK
Great sound quality for the price.
WF-C500 26 September 2024 by Colonelcol (United Kingdom)
Very comfortable, good sound quality, easy to use functions.
Good
Good
Good
Hey,
Thank you for your feedback.
We're glad to hear that you're enjoying your WF-C500 and hope you continue to enjoy it for years to come.
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Works well but broke eventually.
WF-C500 24 September 2024 by Jungleman (United Kingdom)
These earbuds are comfortable, functional and work well. I prefer the physical buttons compared to the touchpads on other brands. However, some functions are limited compared to newer models and other options. Also, one earbud suddenly malfunctioned (would charge but would not connect or play sound - must have been a mechanical failure) and I got a refund so I bought the updated model (WF-C510). This is smaller, lighter and more slimline plus has more features, so I think worth the extra. Not sure of the build quality but I must admit I was surprised the fault developed in the C500s, as Sony is usually very reliable.
Good
Good
Good
Hi there,
Thank you for your review.
We're sorry to hear that one of the earphones of your WF-C500 has failed, yet we're glad to hear that you're happy with your new WF-C510, and hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Rest assured, we have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
They work for 3 months
WF-C500 21 September 2024 by Marc86s (United Kingdom)
After that, the left one stopped charging in the case, it seems that it’s a common problem because I read many posts about it and it seems that the only solution is to send them to repair or replace, option that Sony didn’t want to do although they are in guarantee and I bought them from their official account in Amazon. I suppose that for 50£ you can’t ask for to much but it’s Sony not a white Chinese brand
Average
Fair
Fair
Hi Marc86s,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your WF-C500. Regarding the charging issue can you please try the below steps and test it again:
1-Try updating the headset to the latest version if possible, using this link: https://cutt.ly/SeYXqLkB
2-Can you try following the steps mentioned here: https://cutt.ly/QeYXwgSd
3-Try resetting the headset as mentioned here: https://cutt.ly/qeYXehzb
4-Try initializing the headset to restore factory settings: https://cutt.ly/7eYXeASh
Furthermore, after reading your review and if the issue remained, we would like to invite you to contact us using this link so we would be able to check it further: https://bit.ly/2NwYLXL
Michael @Sony Support UK
Cracking earbuds for the price
WF-C500 08 September 2024 by Peanutlover (United Kingdom)
Bought these so I could watch tv over the noise from dogs and family. They're clear and there's no lag so lips move with voices. I didn't want something expensive (I have Sony overear headphones for my music) because I only really watch a couple of tv programs a week and these are perfect.
Excellent
Excellent
Excellent
It's awesome 👍
WF-C500 27 August 2024 by armie (United Kingdom)
I bought this a month ago, I am so happy this I am using now
Excellent
Excellent
Excellent
Value for money
WF-C500 25 August 2024 by Gibbo411 (United Kingdom)
Purchased these as I had lost my Titan Power 2.0 buds, which I really liked. I didn't want to wait to replace like for like so went on a hunt for a new set. These came up in my search and I glad they did. A nice fit and a great sound at a great price. Simple controls. My ears are not great with the in-ear headphones as they generally keep falling out, the shape of these are perfect, even in the gym I put them in and forget about them. Battery life is great also on both buds and case.
Good
Excellent
Excellent
Excellent in ear wireless headphones
WF-C500 24 August 2024 by Floody (United Kingdom)
Great value for money. We’ll desist with a superb sound. Was a bit hesitant about downloading yet another app but the Sony headphones app is easy to navigate and very useful.
Excellent
Excellent
Excellent
Waste of money
WF-C500 17 August 2024 by Wahb (United Kingdom)
Just after only 1 month now both earbuds doesn't connect same time only 1 connects at a time. Tried to reset and everything but no luck even connection is so rubbish keeps breaking up tried to repair through warranty but can't do it because its ordered from Europe and they asking me to contact back to seller
Poor
Fair
Poor
Hi Wahb,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your WF-C500.
We recommend trying the below steps:
-Test the headset with different devices and check if the same thing will happen or not
-Reset: https://cutt.ly/2ebE19oD
-Initialize: https://cutt.ly/ZebE0rhD
We can confirm that in the event of this product failing during the one-year warranty period, it needs to be taken to the point of sale for examination/exchange, as this model is not applicable for a repair service, you can find more info here: https://cutt.ly/YebE98Sl
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Getting Better!
WF-C500 07 August 2024 by MisterP66 (United Kingdom)
My previous earbuds (non Sony) would only play out of one ear most of the time so I opted for Sony as a replacement. Initially, they connected without issue but after a week, I had several occurrences, where music only played out of one ear. I didn't reset the buds but restarted the Android phone I use as a music player. This has cured the problem every instance since, and the issue itself seems to have abated for several weeks. Comfort is good and they stay in place on most occasions. I like the fact the controls are physical buttons. This enables you to reposition the buds without interfering with volume or track selection. Sound quality is improving and dabbling with the Headphone app has produced some improvement on certain types of music. Overall, I'm happy with these buds and may look to upgrade to other Sony models in the future.
Good
Good
Excellent
Hi MisterP66,
Thank you for your review.
We're glad to hear that you're enjoying the sound quality of your WF-C500, and we hope you continue to enjoy it for years to come!
We recommend testing the headphones with another device, and check if the same issue will happen again or not.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @ Sony Support UK
Good quality
WF-C500 05 August 2024 by Hotsun (USA) Verified Purchaser Verified
Good quality feels nice app is enjoyable to use but they can break easily if you drop them or them in the case
Good
Good
Average
Average
Good
Very bad earphone
WF-C500 04 August 2024 by San Eliz (USA) Verified Purchaser Verified
I bought this earphone just 1 month before and today when i tried to connect with my phone, the right is not working.
Poor
Poor
Poor
Poor
Disappointed with poor Bluetooth connection
WF-C500 28 July 2024 by Zoltan_007 (United Kingdom)
Sound is decent but purchased these mainly to use for video calls at work in connection with windows laptop. Unfortunately they can't be used for that as Bluetooth connection is awful, despite all drivers being up to date and Bluetooth connection works fine on other devices. Will have to buy a different set.
Average
Average
Average
Hey,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with WF-C500.
Try to reset it: https://cutt.ly/iel0Tbfv and initialize it as well: https://cutt.ly/ael0T5Dk
And check the instructions here: https://cutt.ly/Kel0YY3c
If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony support UK
A bit disappointing
WF-C500 26 July 2024 by Gillybobs (United Kingdom)
These are the most expensive ear buds I have purchased so perhaps I was expecting too much. The buds themselves are loose in my ears, even changing the rubber bits to the biggest ones in the hope of resolving the issue this way. When I am walking they do not feel secure in my ears. I have kept my old ones for running as I know these would drop out if I am running.
Excellent
Fair
Average
Hey,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with WF-C500. You can follow this to make sure you adjusted the fit of them: https://cutt.ly/belRsFu6
If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony support UK
Ear plugs
WF-C500 25 July 2024 by Ava2019 (United Kingdom)
These are brilliant, We paired them up to 3 devices fairly simply one one device can't pair them up yet is our Google TV. Otherwise great sounds long long battery life. My husband and I can both use them on different devices. Highly recommend.
Excellent
Good
Excellent
Excellent for the price
WF-C500 24 July 2024 by geofff888 (United Kingdom)
Looking for a starter set of wireless headphones of a reasonable quality and price. These exceeded my expectations in terms of the sound and the ability to place to walk around holding a conversation or listening to music.
Excellent
Good
Good
Great Sound
WF-C500 24 July 2024 (United Kingdom)
Purchased these headphones and the sound quality is great
Excellent
Excellent
Excellent
These ear bud are a. Amazing
WF-C500 23 July 2024 by Cozy77 (United Kingdom)
Got these earbuds because my jbl broke but I must say they are better than my jbl one will buy again
Excellent
Excellent
Excellent
Great features!!!!
WF-C500 22 July 2024 by Shiffy (United Kingdom)
Works perfectly! Long lasting battery, sound and everything is ok.
Excellent
Excellent
Excellent
Broke in a few months
WF-C500 17 July 2024 by Nick228 (USA) Verified Purchaser Verified
One ear bud stopped connecting after a few months. Nothing changed about how I used them
Poor
Poor
Poor
Poor
Poor
Great features
WF-C500 15 July 2024 by Gsunboxingpro (United Kingdom)
I love this product, it feels so comfortable and give a satisfying sound quality 😌
Excellent
Excellent
Excellent