3.8 based on 393 customer reviews
110
46
10
58
Good
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Best of a Select Group
4GB 03 June 2016 (United Kingdom) Verified Purchaser Verified
I have had each iteration of this MP3 player as Sony has in my opinion produced the best music player for gym users such as myself. But. The competition is very limited for wearable MP3 headphone combinations and by no means is this Sony item perfect. It is however, a considerable improvement on the previous version which had a grim power on/off button and serious failure issues whereby it would simply stop working - which happened to mine. First off the buttons are much nicer to use and that makes a real difference. Once you have got the muscle memory in place it's all good. The overall construction both appears and feels very good and Sony seem to have moved back up a step from the previous model fortunately. It is also very secure on the ears and there is an additional rubber adjuster that can be fitted along with different ear buds to turn this into a MP3 player suitable for swimming with. And Sony seem to have worked out that they can't make software and this is a simple drag and drop operation for compatible files or you can sync using Microsoft Media Player which I do. But - like each version Sony have made there are improvements and retrograde steps. Whilst there is no doubt this is a much better player than before Sony have taken away the storage/charging cradle which held the player together securely which was ideal when being dumped in a sports bag. This player has a very small charging-transfer unit that fits to one side only meaning you have to be very careful when removing it from a bag in case it is pulled apart too much. In use the sound is good not brilliant. For my ears slightly bright. And not loud enough as Sony being a responsible company adhere to the dB safe levels which may not be loud enough to completely drown out the piped in stuff in some gyms. For use outside it would be fine I guess. There is a function to allow ambient noise to be heard which is something that road runners may find useful as cars etc. can be heard. Overall though, this is my gym player of choice because it sounds good and I don't have faffy wires hanging around me.
Average
Good
Excellent
Excellent
Stopped working after 2 uses
4GB 23 September 2016 by musicless (United Kingdom) Verified Purchaser Verified
A present for me to use when swimming. Followed all instructions and began to use it, but after 2 30 minute swims, in fresh water, it just gave up and became completely unresponsive despite all fixes / advice, including from Sony.
Average
Good
Good
Average
394 Customer Reviews
It’s great while using at swimming and doing labs
4GB 28 October 2024 by Nivin (United Kingdom)
I just gave it 4 stars because the battery it’s hard for me to know when it needs to charge but am happy with it while doing my labs. I didn’t use it long time yet but am. Happy
Excellent
Excellent
Good
Hi Nivin,
Thank you for your review.
We're glad to hear that you're enjoying your NW-WS413, we hope you continue to enjoy it for years to come!
Regarding the charging process, if the battery is discharged, it will blink orange and red alternately. You can know the status of the NW-WS413 through the OPR lamp: https://cutt.ly/neFSnHTp
Also, here you can learn more about how to charge the headset: https://cutt.ly/teFSmif7
If you require any assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Really bad quality product. Stops working
NWWS413BM 30 September 2024 by mfduenas (USA) Verified Purchaser Verified
This is the second unit I bought, and like the 1st one It broke in less than a year of use. The headphones no longer charge and can be connected to the PC.
Good
Poor
Good
Poor
Good
Hi mfduenas, We regret to hear that the second unit broke in less than a year. This is definitely not the experience we'd like you to have.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
I expected more from Sony! Terrible for swimming.
NWWS413LM 11 August 2024 by hfdjeff (USA) Verified Purchaser Verified
1st when swimming the earbud tips come off and get lodged in my ear. Yes, I tried different sizes with the same result. 2nd the on off button doesn't always cooperate. 3rd housing broke after 4 months. The sound is ok and the battery life is ok also.
Average
Fair
Fair
Poor
Fair
Rubbish, just failed after warranty expired
4GB 02 August 2024 by Laugonalo (United Kingdom)
I bought this item a year ago and right when the warranty expired play button stopped working. Support says to buy a new one as cost for repair are higher. Never buy again
Good
Good
Excellent
Hey,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with NW-WS413.
-Make sure the button is not jammed.
-Restart it.
-Reset it: https://cutt.ly/nexydmj2
If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony support UK
Good apart from volume
4GB 07 April 2024 by Izzybee (United Kingdom)
I bought these for using when swimming and they're great for that. The volume however is not great.
Good
Good
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony NW-WS413 headset, yet we're sorry to learn that its volume wasn't up to your expectations, and we'd like to assist.
Please, try the steps here to attempt to overcome this: https://cutt.ly/Ew4WAfCx
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Defective item
4GB 25 March 2024 by Ed200 (United Kingdom)
I swim for 30 mins in a swimming pool around 4 times a week (only on the surface). I've bought 4 pairs of NW-WS413 over the past 7 years as they are easy to connect to a PC and reasonably easy to use. MP3 Podcasts are just about loud enough provided you boost the levels on a PC before loading. I bought this pair in June 2023, to replace my old pair when they failed - which they tend to after a couple of years. When the old pair failed in January 2024, I started using the new pair. Unfortunately this new pair failed within 3 months . They will not charge properly, despite cleaning contact on the new charge cradle - or using the cradle that charged the previous pair. Hopefully Sony will replace them.
Good
Good
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony NW-WS413 headset, and hope you continue to enjoy it for years to come.
Yet, we're sorry to learn that your newest headset is no longer charging, and we'd like to assist.
Please, try the steps in the following link to attempt to fix this issue: https://cutt.ly/3w3ekRC4
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Not made as good as before
4GB 19 February 2024 (United Kingdom)
I had 2 pairs of these in 8 years between 2014 and 2022. Since buying a new set in 2022 I am now on my 4th set as the previous 3 had malfunctioned within months of buying. It’s a fantastic product when it works and I swim most days using them but it would appear they are not made as good as they were around 2014
Excellent
Average
Excellent
Hi,
Thank you for your review.
We're sorry to learn that the Sony NW-WS413 Walkman didn't meet your expectations.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
POOR COMMUNICATION
4GB 30 January 2024 by DavidT46 (United Kingdom)
I BOUGHT THIS online and I cannoy find out how to upload content to it. I have charged it.
Fair
Excellent
Fair
Hi DavidT46,
Thank you for your feedback.
We're sorry to learn that you can't find the instructions on how to transfer content on your Walkman.
There are multiple ways to transfer content that you can find below:
-Using Content Transfer: https://cutt.ly/KwXsozN1
-Using Music Center for PC: https://cutt.ly/HwXspeDj
-Transferring content using Explorer: https://cutt.ly/MwXsp4KM
-Transferring content using the Finder: https://cutt.ly/WwXsaU1M
You can also find a lot of info on the Help Guide here: https://cutt.ly/HwXssSDk
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Problems getting support
4GB 15 January 2024 by Jaslogue (United Kingdom)
I've found it difficult to contact Sony so I'm hoping someone will get in touch when they see this review, I kept going round in circles on the website. This is the third set of these earphones I've owned. The previous 2 lasted on average about 3 years each which I thought was not too bad. The current ones started giving me problems before Christmas, barely 2 months after I bought them. The track forward and back buttons stopped working and the volume control worked intermittently. The only 2 buttons that work as they should are the power on/off and the play/stop button. Over the last couple of weeks another problem has started, they are no longer holding a charge. If I want to use them I need to remember and charge them immediately prior to me going for my walk otherwise they will only stay on for 5 or10 minutes. As I go for a walk for at least an hour every day this is not acceptable and I need these to be repaired or replaced. The website wants me to troubleshoot the problems and fix them myself, which isn't possible.
Good
Good
Good
Hi,
Thank you for your review.
We're sorry to learn that you're experiencing battery life issues and some issues with the buttons on your Sony NW-WS431 Walkman, and we'd like to assist.
Please, try restarting your Walkman using the instructions here first: https://cutt.ly/2wKWEO6H
Also, make sure that its firmware is up-to-date: https://cutt.ly/wwKWRewc (Win) / https://cutt.ly/fwKWRdLd (Mac)
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Poor underwater sound quality
4GB 08 November 2023 by Vanders (United Kingdom)
I bought these a week ago for swimming and found the underwater sound quality to be very poor. The ear bud holes are blocked making the sound very low and worthless whilst swimming. I also found the price to be way too expensive, as I have found another pair of bone conduction headphones for around the £40 mark. These are far far better in sound and price. I wouldn't bother with these. I returned them after using them once. And there's no Bluetooth connectivity which is a real frustration.
Poor
Poor
Fair
Hello,
Thank you for your review.
We're sorry to learn that the Sony NW-WS413 Walkman didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. We've flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
Excellent swimming earphones
4GB 01 October 2023 by Bumpa (United Kingdom)
This product provides just what I was hoping for. The controls are easy to use & positive & the earphones stay in my ears all the time while I am swimming. It is a bit of phaff to dab, shake & dry all the bits as per the instructions.
Excellent
Excellent
Good
Love,love,love it
4GB 28 August 2023 by Bug2 (United Kingdom)
I got this MP3 player with my vouchers issued by my company for a long service award. I swim regularly, paddle board , kayak,hike and I love music, what better way to be able to do all the things I love most whilst listening to the music I love most. The only thing I have to try and remember is not to suddenly burst into song ! 😂 Best thing my company ever did for me !
Excellent
Excellent
Excellent
Freedom of movement but slow response Time
4GB 07 August 2023 by AaronRashid (United Kingdom)
I love the freedom of movement these earphones give me for jogging and cycling, but, the response time of the earphones to change tracks is slow and sometimes stalls. Not much base on this which is a shame. Plastic quality looks nasty like a car dashboard, hard and brittle.
Average
Good
Average
Hi AaronRashid,
Thank you for your feedback.
We're sorry to learn that your device is slow to respond.
We recommend following the steps below to resolve the issue:
-Update the player: https://bit.ly/3KzIa48
-Follow the steps here: https://bit.ly/3YxWe3J
Regarding the material, Sony strives for the optimal product design while using suitable material, aiming for product optimisation and durability.
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://bit.ly/3S7Vlue
Hana @Sony support UK
Great swimming companion
4GB 10 April 2023 by Kosta Boda (United Kingdom)
I bought this 2 weeks ago and I already cannot swim without it. It is the best swimming companion.
Good
Excellent
Good
A bit uncomfortable
4GB 25 February 2023 by Jules768 (United Kingdom)
Didn’t buy these to swim in,just to use in the spa area,hydro pool etc after my swim. Sound is decent enough but I find that they are quite uncomfortable and not easy to get a good,snug fit. Already lost the swim proof ear bud that I fitted to it after 1 day,going to cost £10 to replace. They do what I want but not sure how well they would stay in the ear when swimming or how long you could stand having them sit in the ear when swimming? I imagine if you only swim for 20 minutes they might be fine?
Good
Good
Good
Hi Jules768,
Thank you for your feedback.
We're sorry to learn that the Walkman isn't comfortable for wearing.
We recommend making sure to follow the steps mention in the below links to get a secure fit for your ear tips: http://bit.ly/3KUbi7f & here: http://bit.ly/37RaITy. We also recommend checking the following link for wearing it for swimming: http://bit.ly/37RaITy.
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Data Error
NWWS413BM 19 February 2023 by Suckered by Sony again (USA) Verified Purchaser Verified
Data Errors Typical Sony Garbage... The AI of this website is not letting me post my review.
Average
Poor
Excellent
Average
Average
It sucks
NWWS413BM 13 February 2023 by Vilidanel (USA) Verified Purchaser Verified
Not changing folders Poor sound quality hard to adjust to the ear
Poor
Poor
Poor
Poor
Poor
personal sounds
4GB 04 February 2023 by Raish (United Kingdom)
easy and comfortable to ware, sound is good, recommended
Excellent
Excellent
Excellent
Comfortable to wear
4GB 21 January 2023 by Swimgirl (United Kingdom)
This is my third waterproof Walkman from Sony and this design is the best for comfortable swimming. No wires to get in your way and very comfortable. The music quality is good.
Excellent
Excellent
Excellent
Stopped working after 2 uses
4GB 13 December 2022 by Fogvandan (United Kingdom)
Device on the 3rd attempt started giving out intermitted sound then stopped working. I was really hoping these would be a great for use in all types of activity
Fair
Average
Fair
Hi Fogvandan,
Thank you for your review.
We're sorry to learn that the Walkman started giving out intermitted sound then stopped working.
We recommend make sure that it's up to date.
If you're using Windows: https://cutt.ly/X0OIfOH.
If you're using MAC: https://bit.ly/3VdRpcC.
You may also check this one: https://bit.ly/3HII5ul.
And if it's the same, you may reset it and test it once more: https://bit.ly/3Wp06Ss.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Already broke
4GB 07 November 2022 by Nicky T (United Kingdom)
This is a replacement waterproof MP3 it has already broke.
Poor
Good
Poor
Hi Nicky,
Thank you for your review.
We're sorry to learn that your Walkman broke down.
To discuss this further with you and to offer some assistance, please contact us: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Looks great!
4GB 17 October 2022 by eVirgo (United Kingdom)
Unfortunately, wonderful sound was on the side only..
Poor
Excellent
Excellent
Hi,
Thank you for leaving your review, and we're sorry to hear that our device hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
As an attempt of rectifying the issue, could you ensure that your headphones are running on the latest software version: https://bit.ly/3yVUTIC (MAC) & https://bit.ly/3yUWPRo (Windows).
Also, the following links clarify how to wear the headphones correctly to get the best sound quality, check them out: https://bit.ly/3CNbiQt & https://bit.ly/3gkew6K.
If the issue remains, try resetting the unit to its factory settings by following the steps here: https://bit.ly/3ESCu2W.
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.
Mennah @Sony Support UK
Wonderful Walkman
4GB 04 September 2022 by EricaF (United Kingdom)
I purchased my Walkman about a month ago and it was to replace a previous one and I use it when I go for my long morning walk. This Walkman, in my opinion, is absolutely brilliant, it fits well and it is so lovely not to have trailing wires. I downloaded loads of music from my Windows 10 laptop easily and I just play the music on shuffle, absolute bliss.
Excellent
Excellent
Excellent
Excellent product
4GB 20 August 2022 by Del78 (United Kingdom)
I bought the waterproof EarPods for my as she swims a lot and they are excellent no problems at all
Excellent
Excellent
Excellent
Quite good quality
4GB 05 August 2022 by Adam_1971 (United Kingdom)
I bought it 2 weeks ago, used several times. In the water a bit too silent, in the open air very good, quality of the sound higher than average. For me quite difficult to fit the proper size
Good
Excellent
Good
Hi Adam,
Thank you for your review.
We're glad to hear that you're enjoying your sound quality of your NW-WS413. We'd like to highlight that the sound of the device could be muffled underwater if the water gets in the headphones. To prevent that from happening, before swimming, attach the appropriate earbuds to prevent water from getting inside the headphones, you can find more info in the following links: https://bit.ly/3QdPeUL / https://bit.ly/3A5wXDt
for better fitting for your Walkman, check the instructions in this link: https://bit.ly/3dgsGnN
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great capacity and functions.
NWWS413BM 04 August 2022 by My Walkman (USA) Verified Purchaser Verified
This is my fourth unit purchased and the quality is a great alie.
Excellent
Excellent
Excellent
Excellent
Great for listening to music while swimming
8GB 22 June 2022 by Pjunelister (United Kingdom)
Great sound even when swimming. Love my new Walkman.
Excellent
Excellent
Excellent
Great sound
NWWS413LM 15 June 2022 by Jojo17 (USA) Verified Purchaser Verified
I would have given this product 5 stars but I have trouble adding songs to it. The songs I added are listed on my iMac with the songs on it but they’re not on the headset. I don’t know where to for help. The content transfer did not work either.
Excellent
Excellent
Average
Excellent
Good
Great device - poor quality
NWWS413LM 14 June 2022 by cathyswims (USA) Verified Purchaser Verified
I love the device, but the power wont turn on after using 3 times over 1 month. this is the 2nd unit to have this same issue. I repurchsed it because it truely does work great for swimming.
Excellent
Poor
Poor
Average
Sound is very basic, buttons confusing
4GB 28 May 2022 by Ami M (United Kingdom)
The facts that you need to move songs through a software is annoying. But after you got the songs, the volume is low, sound is bad.
Poor
Poor
Poor
Poor
Hi Ami,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your NW-WS413.
We can confirm that you can transfer content to your Walkman by drag-and-drop without using any software, you can find the instructions in this link: https://bit.ly/3N5tB7y
For the volume issue, make sure that the device is up to date, you can find the latest firmware version for Windows and Mac in this link: https://bit.ly/3t6rU1A
Also, you can check the instructions in this link for adjusting the volume on your Walkman: https://bit.ly/3NMInQK
If the issue remains, try to factory reset the device following the steps in this link: https://bit.ly/3NIgM34
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Perfect for swimming
4GB 20 April 2022 by sofysofa (United Kingdom)
I love these and wouldn’t be without them on my swims - good sound quality, easy to load songs and good battery life
Excellent
Excellent
Excellent
Excellent
Don't expect longevity!
4GB 04 April 2022 by Malissa (United Kingdom)
Because of the pandemic, I was unable to use the walkman and so the battery failed. Sony wasn't interested in my story since the walkman was out of warranty.
Fair
Poor
Poor
Hi Malissa,
Thank you for your feedback.
We're sorry to learn that you went through this experience.
We would like to highlight that if you left your Walkman not used for a long time, the battery might need longer time to charge. If that didn't work, we would like to be able to offer some assistance, so please don't hesitate to contact us quoting your review. We recommend using the details here: https://bit.ly/2VBcJwW.
Hana @Sony support UK
Until it stopped working
4GB 01 March 2022 by Caribbean Swimmer (United Kingdom)
Really enjoyed swimming in the sea with these on but after 5 months it lights up when attached to portal on lap top but does not come on when taken off - not sure where i can go to get it fixed - i suspect battery is not charging up - 5 months is all I got from it but it did work well in that period - good sound quality and all else
Good
Average
Average
Good
Hi Caribbean,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with charging the Walkman.
We recommend following the list of the steps here: https://bit.ly/35MBAW9 to resolve the issue. If the issue persists, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
Hana @Sony UK
TOP
4GB 26 January 2022 by G2022CRO (United Kingdom)
Great headphones - walkman! Easy to manipulate as well as to transfer desired music (windows only). The sound is not audiophile, but you can't expect such a sound from headphones like this ... Noice canceling works more than satisfactory, it transmits too many sounds at maximum :-) I think SONY could consider headphones that transmit sound over the bone.
Good
Excellent
Good
Excellent
Shame - had to send 2nd one back
4GB 01 January 2022 by Fiona 27 (United Kingdom)
I bought one of these in 2019 and swim 4 or 5 times a week. It was great, says in well with great sound. When the battery failed to charge after 2 years of frequent use, I bought a new one but the rocker buttons failed within 3 months. I couldn't change the volume or track so sent it back.
Good
Good
Good
Excellent
Hi Fiona,
Thank you for your review we're sorry to hear that you've been facing difficulties with your Walkman, this is not the norm as we strive to deliver the best quality possible.
Hopefully the next time you contact us we would enhance your Sony experience, and hope to hear you're enjoying one of our products once again very soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.
Mennah @Sony UK
Very useful
4GB 03 December 2021 by TrustNo1 (United Kingdom)
Long distance swimming is very boring. This is the antidote
Good
Good
Excellent
Excellent
Superb design
4GB 11 August 2021 by Deb2 (United Kingdom) Verified Purchaser Verified
This Walkman has changed my swimming sessions. I swim faster and for longer improving my fitness
Excellent
Excellent
Excellent
Excellent
Few teething problems
4GB 27 July 2021 by Furry2014 (United Kingdom) Verified Purchaser Verified
Love love this .I found it a little difficult to load music but had a few toys and it was actually easy. It's made my swimming a better experience. Takes awhile to work out all the buttons.
Excellent
Excellent
Excellent
Good
Poor product
4GB 24 July 2021 by Xaha (United Kingdom)
SONY swim headphones (NW-WS413) - they don't last much longer than the year warranty and no chance to repair. My second pair (I really wanted them to work...).
Fair
Good
Poor
Good
Great for swimming
4GB 14 July 2021 by Meek (United Kingdom) Verified Purchaser Verified
I bought the older version of this about 5 years ago and after constant use in water it the volume became quiet and sometimes didn’t play. I’m very happy with the new version the sound is great. If you’re used to an older version the buttons will take a bit of getting used to as Sony have reversed the layout! The new version feels very comfortable and stays on much better. Very easy to load your music onto.
Excellent
Excellent
Excellent
Excellent
Dreadful if you have a Mac
8GB 07 July 2021 by Suze2P (United Kingdom) Verified Purchaser Verified
I thought this looked and sounded like a great product but as a Mac user I can't get it to connect and I can't find any information to help me or info that would have alerted me to this fact. It's a complete waste of £80
Poor
Poor
Poor
Hi Suze2P,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your Walkman. You can find more information about using it with a Mac in the Help Guide here: https://bit.ly/3wtlWa2
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Sony Support UK
Disappointing …
8GB 17 June 2021 by Katdaxi (United Kingdom) Verified Purchaser Verified
They’re not suitable for swim-training as they can’t cope with speed ie they fall out of my ears and require constant adjustment. Furthermore the sound quality isn’t as expected and they let in water. Disappointed.
Poor
Fair
Poor
Poor
Hi Katdaxi,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your headphones. We recommend trying different combinations of earbuds as there are slight differences between the left and right ear canals. To ensure optimal performance, we recommend resetting them as shown in the Help Guide here: https://bit.ly/3xIEBjj
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Sony Support UK
Good product
8GB 22 May 2021 by nkk2021 (United Kingdom) Verified Purchaser Verified
It is a good device, it Could be a bit louder while swimming, but it is ok
Average
Good
Excellent
Good
Hi nkk2021,
Thank you for your feedback.
We're glad to hear that you're enjoying your device. We're happy to welcome you into the Sony family!
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.
Sony Support UK
Brilliant
4GB 07 May 2021 by Den76 (United Kingdom)
I was brought these as a birthday present as I do a lot of swimming they are brilliant I am so glad that I got them
Excellent
Excellent
Excellent
Excellent
Really great sound and controls are easy to master
4GB 27 March 2021 by Kimbles (United Kingdom) Verified Purchaser Verified
I bought this 2 weeks ago to use when I start swimming again
Excellent
Excellent
Excellent
Good
Love it
4GB 20 February 2021 by Big Steve 2000 (United Kingdom) Verified Purchaser Verified
Only used it once but I love it, it goes nice and loud, doesn’t fall out your ears, easy to load tracks from your Mac. When in use the controls take a bit of getting used to, but they work great and are well thought out, also has voice prompts to let you know what mode you have activated. Sound quality excellent. No trailing wires to worry about. I use for cycling and gym, just hope it stands the test of time! Also they don’t stop making them or change the design! Good product from Sony 5 stars!!!
Excellent
Excellent
Excellent
Excellent
So easy to use
4GB 05 January 2021 by Boss33 (United Kingdom) Verified Purchaser Verified
This Walkman is excellent for both my running and walking and at time you forget that you have it in your ears it is that comfortable.
Excellent
Excellent
Excellent
Excellent
great system
8GB 30 December 2020 by Khanjee (United Kingdom) Verified Purchaser Verified
Bought as replacement. Even better with sound control, outside noises etc. Only train using these, no swimming. Very pleased with it.
Good
Excellent
Excellent
Excellent
Stopped working after 2 years
4GB 10 December 2020 by Kpgde (United Kingdom) Verified Purchaser Verified
Battery went flat and no way of replacing it. Very annoying as it has now just become an environment issues as needs to go in the bin!
Excellent
Average
Poor
Poor
Charge
NWWS413LM 20 November 2020 by tjnh (USA) Verified Purchaser Verified
The orange light show it is charging and then goes out. Cannot keep a connection.
Good
Poor
Good
Poor
Awful. No Sony support
8GB 24 October 2020 by Nonessential (United Kingdom) Verified Purchaser Verified
Horrific. Bought just over a year ago and used twice. Tried to load new music last week but my computer doesn’t recognize it so can’t even install the driver needed. Sony has said its out of warranty so there’s no support. They have also stated that because it is over 1 year old, it is not reparable. Completely unacceptable to have no remedy for a faulty product after 16 months.
Average
Poor
Poor
Poor
NOT USED TO IT YET, BUT STRUGGLING
4GB 06 October 2020 by MARY9569 (United Kingdom)
INSTRUCTIONS NOT GOOD, AND SOUND IS NOT LOUD ENOUGH
Poor
Good
Excellent
Good
Hi Mary9569,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your Walkman. Along with the online Manual, you can use the Help Guide available here: https://bit.ly/33DGa5O We recommend turning Off AVLS to increase the volume using the steps here: https://bit.ly/3lpdymH
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Sony Support UK
Works great - sounds great!
NWWS413BM 04 October 2020 by AnnKG (USA) Verified Purchaser Verified
I like (need!) to listen to music when I'm working out in the pool. My son found this for me after a previous and cheap device stopped working. The design is excellent and it was well worth the extra money. I feel confident that this will last a long time. The other device was frustrating as it would start repeating songs or turn itself off after half an hour but this player has never done that and my workouts are fun and I don't have to think about it.
Excellent
Excellent
Excellent
Excellent
Great headphones-won’t swim without them!
4GB 15 September 2020 by Heva (United Kingdom) Verified Purchaser Verified
I’m on to my third pair. My first lasted 3 and half years, second pair I used once and they stopped working so they were returned to the retailer. The latest pair seem to be working well so far!!
Excellent
Excellent
Excellent
Excellent
Exceptional quality
4GB 28 August 2020 by Billo11 (United Kingdom) Verified Purchaser Verified
Had eh e old version for over 10 years and lost them recently. These are things upgraded version and the sound is so much clearer. Adapts to sound of water too.
Excellent
Excellent
Excellent
Excellent
It doesn’t work with Mac Catalina
4GB 27 July 2020 by Arceo (United Kingdom) Verified Purchaser Verified
I can’t transfer my music from my computer into it I can’t see the last update was made in 2018
Excellent
Awesome kit
4GB 16 June 2020 by fiveonefive (United Kingdom) Verified Purchaser Verified
Bought this a couple of weeks ago - glad I did. Everything in one compact item for stress free running! Sound quality is good and the ambient setting means I can still be safe. One small gripe, doesn't sit round the top of my ears properly because of the shape of the item.
Excellent
Excellent
Excellent
Excellent
Sound quality good
NWWS413BM 11 June 2020 by Garron (USA) Verified Purchaser Verified
The main problem I have is I wear hearing aids. I use it when i swim laps only and I cannot tell the regular sound from ambient sound. The main problem is the rubber ear plugs come off frequently and either stay in my ear or fall out. It would be nice to have ones the are shaped like triangles large at the end that fits on the earphone, so if they come off they would be easier to remove from the ear. I have had about 6 different water proof headphone units and none have lasted very long. At least this one is going on 5 months.
Excellent
Average
Average
Average
Great piece of kit!
4GB 20 May 2020 by Richard210958 (United Kingdom) Verified Purchaser Verified
Very good piece of kit. Very comfortable to wear and, as long as you know your left from your right, very easy to use. Music transfer software takes a bit of getting used too but sound quality and additional ambient noise feature are great.
Excellent
Good
Excellent
Good
Disappointing
8GB 12 May 2020 by JellieBean (United Kingdom) Verified Purchaser Verified
The headphones and earpieces are sized for men so not comfortable for a woman to wear. The sound quality is good though. Functionality is tricky to use, particularly when swimming - fiddly to skip forward and change volume. The biggest problem is that you cannot listen to Audible audiobooks because there is no easy conversion software to MP3.
Good
Poor
Poor
Poor
Hi JellieBean,
Thank you for your review.
We appreciate your feedback regarding the fit of the headset, and we've passed it on to the proper channels for future consideration and product development.
Sony support team
Great little gadget
4GB 10 May 2020 by Clare 50 (United Kingdom) Verified Purchaser Verified
Great little walkman I have a problem putting earphones in my little ears but I don't have to with this, great sound, easy To use, well worth the price
Excellent
Excellent
Excellent
Excellent
Does what it says it will
4GB 18 April 2020 by Brooksy67 (United Kingdom)
Brought this after trying a few they are fab typical Sony great product well described
Excellent
Excellent
Excellent
Excellent